Question 1

How do I book a car detailing appointment?

Accepted Answer

Booking with Detaily is easy! Click the "Book Now" button on our website, select your service package (Express, Standard, or Deep Clean), choose your vehicle type, pick a convenient date and time, enter your location, and complete the secure payment. You'll receive instant confirmation via email and SMS with all the details.

Question 2

Can I book same-day service?

Accepted Answer

Yes! Same-day service is available based on our schedule and technician availability. We recommend calling us directly at +1 (368) 993-2083 to check availability for same-day appointments. Same-day bookings may have limited time slots, especially on weekends.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking 3-7 days in advance to ensure you get your preferred time slot, especially for weekend appointments. However, we often have availability within 1-2 days for weekday appointments. The earlier you book, the more flexible we can be with timing.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can reschedule or cancel your appointment. We require at least 24 hours notice for cancellations or rescheduling to avoid a cancellation fee. You can call us at +1 (368) 993-2083 or email support@detaily.ca to make changes to your booking.

Question 5

What if I need to change my location?

Accepted Answer

No problem! You can change your service location up to 24 hours before your appointment by contacting us. Please note that if the new location is outside our regular service areas, additional travel fees may apply.

Question 6

Do you offer mobile car detailing at my home in Calgary?

Accepted Answer

Yes! We specialize in mobile car detailing throughout Calgary. We come directly to your home, workplace, or any convenient location in Calgary with all our professional equipment. You don't need to provide water or electricity - we bring everything needed for a complete detail.

Question 7

How much does car detailing cost in Calgary?

Accepted Answer

Our services start at $129 for a sedan Express Wash. The Standard Package (our most popular) starts at $219 for sedans, and our Deep Clean Premium Package starts at $299 for sedans. Prices increase based on vehicle size: SUVs/Trucks are approximately 15% more, and 7-seaters/Minivans are approximately 30% more.

Question 8

What's the difference between the packages?

Accepted Answer

Express Wash ($129+) focuses on exterior hand wash, tire shine, quick interior vacuum, and takes 1-2 hours. Standard Package ($219+) includes everything in Express plus deep interior cleaning, carpet shampooing, leather conditioning, and takes 3-4 hours. Deep Clean ($299+) adds premium hand wax, paint protection, intensive stain removal, engine bay cleaning, and takes 4-5 hours.

Question 9

Are there any extra fees or hidden charges?

Accepted Answer

No hidden fees! The price you see when booking is the price you pay. However, if your vehicle requires extra work (excessive pet hair, heavy staining, or biohazard cleaning), we'll discuss additional costs with you before starting. Add-on services like pet hair removal, odor elimination, or ceramic coating are priced separately.

Question 10

Do you offer discounts or package deals?

Accepted Answer

Yes! We offer several ways to save: (1) Subscribe to our email list for exclusive promotions, (2) Book multiple services together for bundle pricing, (3) Refer a friend and both receive $20 off your next service, (4) Seasonal promotions throughout the year. Follow us on social media to stay updated on current deals.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, cash or E-Transfer.

Question 12

Is gratuity included in the price?

Accepted Answer

Gratuity is not included in our pricing but is always appreciated for exceptional service. If you're happy with your detailer's work, tips can be given directly to the technician in cash or added to your credit card payment.

Question 13

What's included in interior detailing?

Accepted Answer

Our interior detailing includes complete vacuuming of all surfaces, door jamb and trunk cleaning, interior window cleaning, deep carpet and seat shampooing, stain and salt removal, dashboard and console detailing, targeted steam cleaning, leather seat cleaning and conditioning, plastic and vinyl conditioning, and UV protectant treatment to prevent fading and cracking.

Question 14

What's included in exterior detailing?

Accepted Answer

Our exterior detailing includes foam pre-rinse, hand wash and safe towel dry, wheel and rim deep cleaning, tire dressing for a like-new appearance, bug and tar removal, exterior glass cleaning (including mirrors), hand-applied wax for protection and shine, and exterior trim UV protectant treatment.

Question 15

Do I need to be present during the service?

Accepted Answer

No, you don't need to be present! Many of our customers drop off their keys or leave them in a secure location. We'll text you when we arrive and when we're finished. However, you're always welcome to stay and watch if you prefer. Just ensure we have access to your vehicle and any necessary parking permissions.

Question 16

What products do you use?

Accepted Answer

We use only professional-grade, eco-friendly products that are safe for your vehicle's surfaces and the environment. Our product selection includes pH-balanced cleaners, premium waxes, leather conditioners, and UV protectants from trusted automotive care brands. All products are tested and approved for use on luxury and standard vehicles.

Question 17

Is your service eco-friendly?

Accepted Answer

Yes! We use biodegradable, eco-friendly cleaning products whenever possible and employ water-saving techniques in our mobile detailing. Our steam cleaning process uses minimal water while delivering powerful cleaning results. We're committed to providing excellent service while minimizing our environmental impact.

Question 18

Can you remove pet hair and odors?

Accepted Answer

Absolutely! Pet hair removal and odor elimination are our specialties. Pet hair removal ($30-50) includes thorough extraction from carpets, seats, and hard-to-reach areas using specialized tools. Odor elimination ($40-60) uses professional enzymatic cleaners and ozone treatment to neutralize odors at the source, not just mask them.

Question 19

Do you clean leather seats?

Accepted Answer

Yes! Professional leather cleaning and conditioning is included in our Standard and Deep Clean packages. We use pH-balanced leather cleaners to remove dirt and oils, followed by premium conditioning to restore suppleness and prevent cracking. We also apply UV protectant to protect against sun damage and fading.

Question 20

Can you fix scratches or paint damage?

Accepted Answer

We can address minor scratches and swirl marks through our paint correction services (available as an add-on). For deeper scratches, chips, or significant paint damage, we recommend visiting a professional auto body shop. We'll assess your vehicle and provide honest recommendations during service.

Question 21

How do you handle Calgary winter salt and road grime?

Accepted Answer

Calgary winters are tough on vehicles! Our interior detailing includes specialized salt removal from carpets, floor mats, and upholstery. We use professional-grade cleaners that neutralize salt residue and prevent corrosion. For exteriors, we thoroughly clean wheel wells, undercarriage areas, and apply protective coatings to combat road salt damage.

Question 22

What's the difference between mobile detailing and car wash?

Accepted Answer

Mobile car detailing is comprehensive and comes to you, while traditional car washes are quick, automated cleanings at a fixed location. Detailing includes deep cleaning, paint correction, interior shampooing, leather conditioning, and protection treatments - typically 3-5 hours of meticulous work. Car washes are 10-15 minute surface cleanings. We bring professional equipment to your Calgary location.

Question 23

Do you detail luxury cars like BMW, Mercedes, and Audi?

Accepted Answer

Absolutely! We specialize in detailing luxury vehicles including BMW, Mercedes-Benz, Audi, Lexus, Tesla, and other premium brands. Our technicians are trained in proper care for luxury materials like Nappa leather, carbon fiber trim, and sensitive electronics. We use pH-balanced products specifically formulated for high-end vehicles.

Question 24

Can you remove dog hair and pet odors from my car?

Accepted Answer

Yes! Pet hair removal is one of our specialties. We use specialized tools including rubber rakes, high-powered vacuums, and compressed air to extract embedded pet hair from carpets, seats, and hard-to-reach areas. For odors, we use enzymatic cleaners and ozone treatment to eliminate smells at the source, not just mask them. This service is available as an add-on ($30-50).

Question 25

What areas of Calgary do you serve?

Accepted Answer

We provide mobile car detailing throughout Calgary and surrounding areas! Our service areas include Downtown Calgary, Northeast Calgary (Temple, Marlborough, Saddle Ridge), Northwest Calgary (Kensington, Brentwood, Crowfoot), Southeast Calgary (McKenzie Towne, Douglasdale, Lake Communities), Southwest Calgary (Marda Loop, Signal Hill, Shawnessy), and many other neighborhoods. Check our service areas page for complete coverage details.

Question 26

Do you service condos and apartment buildings?

Accepted Answer

Yes! We regularly service vehicles in condo and apartment parkades throughout Calgary. For downtown and high-rise buildings, we work in underground parking areas with electrical outlets. Please ensure we have parking access and confirm with your building management that mobile detailing is permitted in your parkade.

Question 27

Can you come to my workplace?

Accepted Answer

Absolutely! We offer convenient workplace detailing services. Many Calgary professionals use our service to have their car detailed while they work. Just provide us with your workplace address and parking location, and we'll take care of your vehicle during business hours.

Question 28

Do you charge a travel fee?

Accepted Answer

No travel fees within our standard Calgary service areas! For locations outside our regular service zones or beyond a certain distance from Calgary, a small travel surcharge may apply. We'll let you know if any additional fees apply when you book.

Question 29

What if I don't have an outdoor outlet?

Accepted Answer

For most residential locations, we bring our own power generator, so you don't need an outlet! For condos and apartments, we require access to a standard electrical outlet in the parkade. If power is unavailable, please let us know when booking, and we'll bring appropriate equipment.

Question 30

Do you service all Calgary neighborhoods including surrounding areas?

Accepted Answer

Yes! We provide mobile detailing throughout all Calgary quadrants - Downtown, Northeast (Marlborough, Temple), Northwest (Kensington, Brentwood), Southeast (McKenzie Towne, Mahogany), and Southwest (Marda Loop, Shawnessy). We also service surrounding areas including Airdrie, Chestermere, Cochrane, and Okotoks. Contact us to confirm service availability in your specific area.

Question 31

Can you detail my car at work in downtown Calgary?

Accepted Answer

Absolutely! We regularly service vehicles at downtown Calgary office buildings, parkades, and business districts. Many professionals book us during work hours - you hand over your keys, we detail your car in the parkade, and it's ready when you leave work. We work in buildings in Beltline, East Village, Eau Claire, and the downtown core.

Question 32

How long does car detailing take?

Accepted Answer

Service duration depends on the package: Express Wash takes 1-2 hours, Standard Package takes 3-4 hours, and Deep Clean takes 4-5 hours. Actual time may vary based on your vehicle's size, condition, and any add-on services selected. We'll provide an estimated completion time when we arrive.

Question 33

What are your service hours?

Accepted Answer

We operate Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM. We offer flexible scheduling to accommodate your schedule, including early morning and late afternoon appointments by request.

Question 34

Can you detail my car on weekends?

Accepted Answer

Yes! We offer weekend appointments on both Saturdays and Sundays. Weekend slots tend to fill up quickly, so we recommend booking in advance. Saturday appointments are available from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.

Question 35

Do you offer evening appointments?

Accepted Answer

We can accommodate evening appointments by request, especially during Calgary's longer summer days. Contact us directly at +1 (368) 993-2083 to discuss evening service availability. Evening appointments are subject to technician availability and may have limited package options.

Question 36

How often should I get my car detailed?

Accepted Answer

We recommend professional detailing every 3-6 months for optimal vehicle maintenance. However, frequency depends on your usage: daily drivers in Calgary's harsh conditions may benefit from quarterly detailing, while garage-kept vehicles might only need service 2-3 times per year. Interior detailing is especially important during winter months to remove salt and road grime.

Question 37

What's the best time of year to detail my car in Calgary?

Accepted Answer

Spring (April-May) is the most popular time for detailing in Calgary to remove winter salt and grime buildup. Fall (September-October) is ideal for applying protective coatings before winter. However, we recommend year-round maintenance: spring deep clean, summer paint protection, fall winterization, and winter interior maintenance to combat salt damage.

Question 38

Do you offer a satisfaction guarantee?

Accepted Answer

Yes! We offer a 7-day satisfaction guarantee on all our services. If you're not completely satisfied with the results, contact us within 7 days, and we'll come back to address any concerns at no additional charge. Your satisfaction is our top priority.

Question 39

What if something goes wrong during service?

Accepted Answer

We carry full liability insurance to protect your vehicle during service. Our technicians are trained professionals who treat every vehicle with care. In the unlikely event of damage, we have insurance coverage and will work with you directly to resolve any issues immediately.

Question 40

Are your technicians trained and certified?

Accepted Answer

All Detaily technicians undergo comprehensive training in professional detailing techniques, product usage, and customer service. They're experienced with all vehicle types, from luxury brands to standard vehicles, and stay updated on the latest detailing methods and products.

Question 41

What if I'm not happy with the results?

Accepted Answer

If you're not satisfied with any aspect of our service, please let us know immediately or within 7 days. We'll return to re-detail the affected areas at no charge. We take pride in our work and want every customer to be completely satisfied with the results.

Question 42

How do you protect my vehicle during service?

Accepted Answer

We use microfiber towels, soft brushes, and pH-balanced products specifically designed for automotive surfaces. Our technicians are trained in proper techniques to avoid scratches or damage. We also use protective covers for seats and steering wheels during interior work.

Question 43

How can I contact customer support?

Accepted Answer

You can reach us by phone at +1 (368) 993-2083 or email us at support@detaily.ca 24/7 Support, for non-urgent inquiries message us on social media (Instagram, Facebook). We typically respond to emails within 24 hours.

Question 44

Can I leave special instructions for my service?

Accepted Answer

Absolutely! During the booking process, there's a notes section where you can leave specific instructions, highlight problem areas, or mention any concerns. You can also call us before your appointment to discuss any special requirements or questions.

Question 45

Do you offer gift certificates?

Accepted Answer

Yes! Detaily gift certificates make perfect gifts for car enthusiasts, busy professionals, or anyone who values a clean vehicle. Contact us at +1 (368) 993-2083 or support@detaily.ca to purchase gift certificates in any denomination or for specific service packages.

Question 46

How do I provide feedback about my service?

Accepted Answer

We love hearing from our customers! You can leave a review on Google, share your experience on Facebook or Instagram, email us directly at support@detaily.ca, or mention feedback to your technician during service. Your feedback helps us continuously improve our services.

Question 47

Do you offer commercial or fleet services?

Accepted Answer

Yes! We provide commercial and fleet detailing services for businesses in Calgary. Whether you have 2 vehicles or 20, we can create a custom maintenance schedule and competitive pricing for your fleet. Contact us at +1 (368) 993-2083 to discuss your commercial detailing needs.

Question 48

Is mobile car detailing worth it compared to doing it yourself?

Accepted Answer

Professional mobile detailing saves you 3-5 hours of labor, provides superior results with commercial-grade equipment and products, and comes to your location. DIY detailing requires purchasing expensive equipment ($300-500), learning proper techniques, and physical labor. Our technicians have training and experience to avoid paint damage, achieve deeper cleaning, and apply protective coatings that last months. For most Calgary residents, professional detailing is more cost-effective when you factor in time, equipment, and results quality.

Frequently Asked Questions

Booking & Scheduling

Pricing & Packages

Services & Process

Service Areas

Time & Duration

Guarantee & Quality

Contact & Support

Explore Our Services

Still have questions?